---
name: azure-communication-callautomation-java
description: "Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions."
risk: unknown
source: community
date_added: "2026-02-27"
---

# Azure Communication Call Automation (Java)

Build server-side call automation workflows including IVR systems, call routing, recording, and AI-powered interactions.

## Installation

```xml
<dependency>
    <groupId>com.azure</groupId>
    <artifactId>azure-communication-callautomation</artifactId>
    <version>1.6.0</version>
</dependency>
```

## Client Creation

```java
import com.azure.communication.callautomation.CallAutomationClient;
import com.azure.communication.callautomation.CallAutomationClientBuilder;
import com.azure.identity.DefaultAzureCredentialBuilder;

// With DefaultAzureCredential
CallAutomationClient client = new CallAutomationClientBuilder()
    .endpoint("https://<resource>.communication.azure.com")
    .credential(new DefaultAzureCredentialBuilder().build())
    .buildClient();

// With connection string
CallAutomationClient client = new CallAutomationClientBuilder()
    .connectionString("<connection-string>")
    .buildClient();
```

## Key Concepts

| Class | Purpose |
|-------|---------|
| `CallAutomationClient` | Make calls, answer/reject incoming calls, redirect calls |
| `CallConnection` | Actions in established calls (add participants, terminate) |
| `CallMedia` | Media operations (play audio, recognize DTMF/speech) |
| `CallRecording` | Start/stop/pause recording |
| `CallAutomationEventParser` | Parse webhook events from ACS |

## Create Outbound Call

```java
import com.azure.communication.callautomation.models.*;
import com.azure.communication.common.CommunicationUserIdentifier;
import com.azure.communication.common.PhoneNumberIdentifier;

// Call to PSTN number
PhoneNumberIdentifier target = new PhoneNumberIdentifier("+14255551234");
PhoneNumberIdentifier caller = new PhoneNumberIdentifier("+14255550100");

CreateCallOptions options = new CreateCallOptions(
    new CommunicationUserIdentifier("<user-id>"),  // Source
    List.of(target))                                // Targets
    .setSourceCallerId(caller)
    .setCallbackUrl("https://your-app.com/api/callbacks");

CreateCallResult result = client.createCall(options);
String callConnectionId = result.getCallConnectionProperties().getCallConnectionId();
```

## Answer Incoming Call

```java
// From Event Grid webhook - IncomingCall event
String incomingCallContext = "<incoming-call-context-from-event>";

AnswerCallOptions options = new AnswerCallOptions(
    incomingCallContext,
    "https://your-app.com/api/callbacks");

AnswerCallResult result = client.answerCall(options);
CallConnection callConnection = result.getCallConnection();
```

## Play Audio (Text-to-Speech)

```java
CallConnection callConnection = client.getCallConnection(callConnectionId);
CallMedia callMedia = callConnection.getCallMedia();

// Play text-to-speech
TextSource textSource = new TextSource()
    .setText("Welcome to Contoso. Press 1 for sales, 2 for support.")
    .setVoiceName("en-US-JennyNeural");

PlayOptions playOptions = new PlayOptions(
    List.of(textSource),
    List.of(new CommunicationUserIdentifier("<target-user>")));

callMedia.play(playOptions);

// Play audio file
FileSource fileSource = new FileSource()
    .setUrl("https://storage.blob.core.windows.net/audio/greeting.wav");

callMedia.play(new PlayOptions(List.of(fileSource), List.of(target)));
```

## Recognize DTMF Input

```java
// Recognize DTMF tones
DtmfTone stopTones = DtmfTone.POUND;

CallMediaRecognizeDtmfOptions recognizeOptions = new CallMediaRecognizeDtmfOptions(
    new CommunicationUserIdentifier("<target-user>"),
    5)  // Max tones to collect
    .setInterToneTimeout(Duration.ofSeconds(5))
    .setStopTones(List.of(stopTones))
    .setInitialSilenceTimeout(Duration.ofSeconds(15))
    .setPlayPrompt(new TextSource().setText("Enter your account number followed by pound."));

callMedia.startRecognizing(recognizeOptions);
```

## Recognize Speech

```java
// Speech recognition with AI
CallMediaRecognizeSpeechOptions speechOptions = new CallMediaRecognizeSpeechOptions(
    new CommunicationUserIdentifier("<target-user>"))
    .setEndSilenceTimeout(Duration.ofSeconds(2))
    .setSpeechLanguage("en-US")
    .setPlayPrompt(new TextSource().setText("How can I help you today?"));

callMedia.startRecognizing(speechOptions);
```

## Call Recording

```java
CallRecording callRecording = client.getCallRecording();

// Start recording
StartRecordingOptions recordingOptions = new StartRecordingOptions(
    new ServerCallLocator("<server-call-id>"))
    .setRecordingChannel(RecordingChannel.MIXED)
    .setRecordingContent(RecordingContent.AUDIO_VIDEO)
    .setRecordingFormat(RecordingFormat.MP4);

RecordingStateResult recordingResult = callRecording.start(recordingOptions);
String recordingId = recordingResult.getRecordingId();

// Pause/resume/stop
callRecording.pause(recordingId);
callRecording.resume(recordingId);
callRecording.stop(recordingId);

// Download recording (after RecordingFileStatusUpdated event)
callRecording.downloadTo(recordingUrl, Paths.get("recording.mp4"));
```

## Add Participant to Call

```java
CallConnection callConnection = client.getCallConnection(callConnectionId);

CommunicationUserIdentifier participant = new CommunicationUserIdentifier("<user-id>");
AddParticipantOptions addOptions = new AddParticipantOptions(participant)
    .setInvitationTimeout(Duration.ofSeconds(30));

AddParticipantResult result = callConnection.addParticipant(addOptions);
```

## Transfer Call

```java
// Blind transfer
PhoneNumberIdentifier transferTarget = new PhoneNumberIdentifier("+14255559999");
TransferCallToParticipantResult result = callConnection.transferCallToParticipant(transferTarget);
```

## Handle Events (Webhook)

```java
import com.azure.communication.callautomation.CallAutomationEventParser;
import com.azure.communication.callautomation.models.events.*;

// In your webhook endpoint
public void handleCallback(String requestBody) {
    List<CallAutomationEventBase> events = CallAutomationEventParser.parseEvents(requestBody);
    
    for (CallAutomationEventBase event : events) {
        if (event instanceof CallConnected) {
            CallConnected connected = (CallConnected) event;
            System.out.println("Call connected: " + connected.getCallConnectionId());
        } else if (event instanceof RecognizeCompleted) {
            RecognizeCompleted recognized = (RecognizeCompleted) event;
            // Handle DTMF or speech recognition result
            DtmfResult dtmfResult = (DtmfResult) recognized.getRecognizeResult();
            String tones = dtmfResult.getTones().stream()
                .map(DtmfTone::toString)
                .collect(Collectors.joining());
            System.out.println("DTMF received: " + tones);
        } else if (event instanceof PlayCompleted) {
            System.out.println("Audio playback completed");
        } else if (event instanceof CallDisconnected) {
            System.out.println("Call ended");
        }
    }
}
```

## Hang Up Call

```java
// Hang up for all participants
callConnection.hangUp(true);

// Hang up only this leg
callConnection.hangUp(false);
```

## Error Handling

```java
import com.azure.core.exception.HttpResponseException;

try {
    client.answerCall(options);
} catch (HttpResponseException e) {
    if (e.getResponse().getStatusCode() == 404) {
        System.out.println("Call not found or already ended");
    } else if (e.getResponse().getStatusCode() == 400) {
        System.out.println("Invalid request: " + e.getMessage());
    }
}
```

## Environment Variables

```bash
AZURE_COMMUNICATION_ENDPOINT=https://<resource>.communication.azure.com
AZURE_COMMUNICATION_CONNECTION_STRING=endpoint=https://...;accesskey=...
CALLBACK_BASE_URL=https://your-app.com/api/callbacks
```

## Trigger Phrases

- "call automation Java", "IVR Java", "interactive voice response"
- "call recording Java", "DTMF recognition Java"
- "text to speech call", "speech recognition call"
- "answer incoming call", "transfer call Java"
- "Azure Communication Services call automation"

## When to Use
This skill is applicable to execute the workflow or actions described in the overview.

## Limitations
- Use this skill only when the task clearly matches the scope described above.
- Do not treat the output as a substitute for environment-specific validation, testing, or expert review.
- Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.
