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* feat: upgrade IT skills to Digital Governance Suite with COBIT, TOGAF, NIST and SRE * fix: update persona count in it-manager-pro to match expert list --------- Co-authored-by: edudeftones-cloud <edudeftones-cloud@users.noreply.github.com>
ITIL Expert - ITIL 4 & ITIL 5 (2026)
A specialized AI skill for IT professionals, Service Managers, and Product Owners to navigate the complexities of modern ITIL frameworks.
🚀 Overview
The ITIL Expert skill provides a deep-dive advisory experience for implementing ITIL 4 and the latest ITIL 5 standards. It bridges the gap between traditional service management and the new Digital Product & Service Management (DPSM) paradigm, with a heavy focus on AI Governance and Sustainability.
🛠 Features
- Strategic Guidance: Transition your organization from Service Value Systems (ITIL 4) to Digital Product Lifecycles (ITIL 5).
- AI Governance: Implement frameworks for "Ethical AI," "Predictive Problem Management," and "AI-Native Service Desks."
- Sustainability (ESG): Integrate carbon-neutral targets and circular economy practices into your IT operations.
- Service Value Streams: Expert templates and mapping for end-to-end value delivery.
📖 How to Use
Trigger the skill using phrases like:
itil 5 advice on ai governancedesign an itil 4 service value stream for our new apphow to integrate esg into our service desk?itil expert help: digital product lifecycle design
📂 Structure
SKILL.md: Core expert instructions and logic.references/: Detailed guides on ITIL 5 evolution and paradigm shifts.examples/: Practical scenarios and design templates.
🎯 Target Audience
- IT Managers & Directors
- Service Level Managers
- Product Managers / Product Owners
- DevOps & Cloud Architects
- Compliance & Sustainability Officers
Created as part of the Antigravity Skills Ecosystem.